Business Assurance Specialist Full Time

The role Responsible to delivery of independent and reliable assurance to the business that revenues due to the company are accurately captured and billed through proactive management of the implementation, execution and monitoring of Revenue Assurance (RA) controls as per RA Charter.

The Primary accountability is revenue and margin protection by implementing mitigating risks related to revenue leakage, ensuring accurate and timely billing processes, payments integrity for key direct costs and optimal revenue management controls across the business.

Key accountabilities:

Revenue management controls

• Build a robust Revenue assurance model to improve revenue management controls for key revenue streams (Voice, SMS, Data & M-PESA) as per RA controls documentation.
• Manage the implementation, execution and monitoring of automated billing Assurance controls for new and emerging revenue growth areas.
• ·       Oversee Financial Service Assurance that include M-PESA billing assurance, M-PESA airtime distribution, M-PESA Agents commission and e-value reconciliations.
• ·       Ensure that all rating and billing systems are accurately set up and are aligned with the approved business rules to ensure minimal revenue loss.
• ·       Ensure network configuration audit of the key revenue generating elements (M-PESA Platform, Convergent Billing System (NCC) Mobile Switching Centre nodes (MSC, SMSC, USSD & SMPP gateways, GGSNs, SGSNs switches etc.) are performed with a view of detecting configurations that may lead to revenue leakages.
• ·       Assurance and monitoring of roaming and Interconnect through daily reconciliations to the source systems, and timely error management reviews.

Revenue Risk Assessments for products and key projects

• ·       Continuously review the operating environment to identify new and emerging risks and advise the organization on the various means to mitigate the identified risks.
• ·       Assess all risks impacts and ensure implementation of effective controls into new and existing products, promotions, and services.
• ·       To ensure that all new products and services are adequately tested, all revenue generating systems are appropriately configured and partner payments for all key products and services are accurately computed.
• ·       Continuously monitor compliance to approved product & services business rules, policies and procedures and guide the respective business functions to implement actions to address areas of non-compliance.
• ·       Ensure that adequate change management procedures and end to end reconciliations are performed from switch/network to Billing elements.
• ·       Manage the development of appropriate processes and procedures that will ensure all key revenue streams are tracked, and deviations in revenues are explained.

Reporting Assurance and Business insights

• ·       Revenue Reporting Assurance to ensure 100% Accuracy in reported numbers and Key Business Performance indicators in line with International Financial Reporting standards (IFRS)
• ·       Support the Finance division in achieving complete and accurate daily revenue reconciliation between BI, ERP and RA system.
• ·       Champion top ups/voucher IN reconciliations, deferred revenue reconciliation analysis to support the balance in the accounts with the source systems (UVC/IN) data.
• ·       Ensure that churn is monitored and correlations between churn and our entire products milestones are explained.
• ·       Trends and insights on key areas including international revenue share Fraud, churn, and competitor insights.

 Robust direct costs & Margin assurance

• ·       100% Payments integrity for key Direct Costs – Commission and Partner Revenue share
• ·       Roaming and interconnect settlement, including timely dispute resolution
• ·       Roaming and international interconnect margin assurance to identify negative margins and follow-up course correction.

 Strategic Collaboration and team leadership

• ·       Lead and manage the chapter in by through clear priorities and direction and remain motivated by providing inspirational leadership and coaching.
• ·       Develop fit for future engaged team with key digital and technical skills.
• ·       Create an inclusive environment that promotes psychological safety, authenticity and demonstrate Safaricom Leadership Standard
• ·       Collaborate with cross-functional teams in commercial units, channels, and Technology to drive revenue assurance initiatives and ensure alignment with business objectives.
• ·       Deliver and maintain best in class Revenue Assurance system with optimal automation to deliver high level of digital maturity.

Key performance indicator:

• ·       Ensure that the organization does not exceed the defined percentage of revenue / cost exposures exposure/loss.
• ·       Timely detection of billing and rating control gaps
• ·       Ensure that the organization does not exceed the defined threshold of customers with provisioning discrepancies.
• ·       Record by record reconciliation of switch to bill and obtain explanation of any variance within SLA.
• ·       Timely resolution of Partner and customer disputes
• ·       Deferred revenue accounts balance reconciliation to the IN Snapshot and timely resolution of any variances
• ·       Impactful risk assessments for products, services, and strategic projects for successful implementation
• ·       100% Payments integrity for key Direct Costs – Commissions, Partner Revenue share, Roaming and interconnect.
• ·       Billing and migration accuracy for all key projects, products, and services

Core competencies, knowledge, and experience:

Customer Obsession

• ·       Deepen team connection to our customers and communities.
• ·       Foster authentic relationships with customers and partners that build trust.
• ·       Explicitly take customer-centric decisions and take personal ownership to achieve results.
• ·       Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• ·       Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• ·       Create an inspiring vision for your team to drive strategy and performance.
• ·       Show ambition and courage, empowering others to go beyond the plan.
• ·       Bold and challenge teams to reimagine how things are done.
• ·       Prompt new thinking and ideas by asking “what if” questions.
• ·       Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

·       Create psychological safety so everyone can have an impact.

·       Fuel innovative ideas from others and test them to enable growth.

·       Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.

·       Share your ongoing learning and personal purpose with others.

·       Learn fast from digital adoption, using learnings to drive simplicity, scale, and efficiency.

Collaboration

• ·       Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• ·       Actively collaborate to break silos and hold your team accountable to do the same.
• ·       Develop others to make the most of their talents and coach them to take ownership to get things done.
• ·       Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Must have technical / professional qualifications:

•  ·       A graduate with a degree in Business Management, Economics, Commerce, Engineering or IT.
• ·       Professional certification in Auditing, accounting, risk management and information systems will be added advantage
• ·       Have at least 5 years’ experience in an assurance function.
• ·       Ability to analyze significant amounts of data and information
• ·       Have strong business acumen
• ·       Have strong analytical skills
• ·       Effective communication skills

Financial Responsibility:

None

 How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

https://safaricom.bamboohr.com/careers/471

The closing date for receiving applications is Wednesday, 5th March 2025, 5:30 pm.