Business Assurance Analyst Full Time NEW

We are seeking a talented and detail-oriented Business Assurance Analyst to join our dynamic team at Safaricom Telecommunications Ethiopia PLC. In this role, you will play a pivotal part in providing assurance to the business regarding rating, billing, and revenue reporting for all our services, including GSM, DFS, Fixed Services, and Digital products. Your primary focus will be on end-to-end assurance, detecting and mitigating any potential leakages within the defined Service Level Agreements (SLAs).

Role purpose: 

To provide assurance to the business on Rating, billing, revenue and cost reporting for all services including GSM services (voice, data, SMS, interconnect, roaming, Top-ups, Loyalty program), Digital Financial Services (DFS), Fixed Services, Digital products, Enterprise services among other products and services.  This will be done through end to end (Network to billing) assurance of all service revenues to ensure all leakages are detected within SLA and mitigated in line with Business Assurance policies and controls.

Key Responsibilities

Rating and Billing Assurance

• Proactively identify and report on all areas that are susceptible to Revenue leakage under all service revenue streams
• Implement and monitor Billing Assurance controls in the revenue assurance system
• Ensure that all rating and billing systems are accurately set up and are aligned with the approved business rules to ensure minimal revenue loss.
• Ensure network configuration audits of the key GSM revenue generating elements (MSC, M-PESA G2, NCC, SMSC, USSD & SMPP gateways etc.) are performed with a view of detecting configurations that may lead to revenue leakages
• Perform end to end reconciliation for all revenue streams in liaison with the Billing team and the data clearing house for Roaming related assurance
• Ascertain that all Roaming related products and services are accurately billed and reported.
• Daily monitoring of traffic and reconciliation of the same in the RA system to source systems and timely error management reviews

Products, services & promotions & projects assurance

• Periodic review of the controls and risk assessment to align to current business processes
• Recommend policies and procedures to help identify revenue leakage in all service revenue areas and reduce incidences of revenue loss within the organization.
• Perform proactive Revenue Assurance on all products sold through the distribution channel. Daily tracking and monitoring of the billing process
• Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.

Payments Integrity

• Payment integrity checks to ensure accuracy and integrity of payments including trade commissions and partner revenue share.
• Develop appropriate procedures that will ensure that the organization pays correct and optimal amounts to interconnection partners.

Reporting assurance

• Review completeness and accuracy of information in the management information systems, business intelligence systems and the finance systems.
• Monitoring the interface between the Retail Management System to the Financial Reporting system (ERP)
• Support the Finance division in achieving complete and accurate daily revenue reconciliation between data warehouse, ERP and RA system.
• Champion deferred revenue reconciliations analysis and supported the balance in the General ledger account with the source system data, that is, Voucher management system (UVC) and customer balances data.

Key performance indicators:

• Ensure that the organization does not exceed the defined percentage of revenue / cost exposures in all service revenue streams
• Restrict the time to detect revenue/ cost exposures in all service revenue streams to the defined SLA
• Ensure that the organization does not exceed the defined threshold of customers by provisioning discrepancies
• Ensure 100% resolution for all issues identified with the defined SLA
• Actual and annualized amounts of revenue /cost exposures in all service revenue streams that have been averted within the financial year

Core competencies, knowledge and experience:

Purpose

• Create an inspiring vision to drive strategy and performance.
• Show ambition and courage
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate role in making our strategy happen
• Actively collaborate to break silos
• Take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity

Must have technical / professional qualifications: 

• A graduate with a degree in Computer Science, Engineering, Information Technology, Economics, or Commerce.
• Professional certification in Auditing, Accounting, Risk Management or Information Systems will be added advantage
• Relevant post-graduate education is an added advantage
• Have at least 2-5 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement
• Revenue Assurance Practitioners Certification is an added advantage.
• Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing
• Advanced skills in Microsoft applications including Excel and Power point
• Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.
• Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
• Have strong business acumen and highly developed commercial experience
• Highly developed interpersonal and communication skills
• High level experience and skills working with stakeholders

          About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future

How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume

Link: https://egjd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/STEP/job/907