Business Analyst / Process Reengineering Specialist Full Time NEW

About Palladium:  

Palladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.  

Project Background:

Palladium is implementing the USAID-funded Translating Data for Implementation (Data.FI) award. Data.FI is a $180 million project which serves as USAID’s primary mechanism for data, technology, and health information systems to support HIV activities across strategic PEPFAR countries.  Data.FI is part of a suite of large-scale global HIV programs that USAID has awarded and represents the next generation of HIV/AIDS programs. Data.FI plays a key role in USAID’s goals of helping partner countries on their Journey to Self-Reliance and transitioning local organizations to prime recipients of USG funding. 

The overall goal of the Data.FI project is to improve global, regional, and national in-depth analyses of HIV epidemiologic and program data that can be directly applied to expedite the achievement of PEPFAR targets to attain and sustain control of the HIV epidemic.  The focus also includes directly supporting host country governments and implementing partners to further enhance existing health information system platforms to inform management responses to well-defined gaps in HIV/AIDS programming.  In order to ensure rapid access to high quality data, Data.FI works towards: accelerating data utilization to rapidly course correct and take to scale cost-effective and impactful activities, models and approaches required to attain and maintain HIV epidemic control; scaling and optimizing in-country health information system capabilities to collect, exchange, adapt, govern, and visualize information in order to track the attainment and maintenance of HIV epidemic control; and supporting the transition of prime funding and implementation to capable local partners.

Position Summary: 

The Business Analyst / Process Reengineering Specialist serves as a key link between digital health systems and the operational realities of Ethiopia’s health service delivery and supply chain environments. This role is responsible for mapping, analyzing, and redesigning end-to-end workflows to ensure that platforms like EMRs, eCHIS, DHIS2, and LMIS are responsive to user needs and functional within existing service structures. The specialist facilitates inclusive stakeholder engagement to elicit business requirements, translate them into technical specifications, and support solution design and configuration. The ideal candidate is detail-oriented, systems-minded, and experienced in change management and continuous improvement, enabling the development of practical, efficient, and scalable digital health solutions.

Primary Duties and Responsibilities: 

• Conduct detailed analysis and documentation of current clinical, administrative, and logistics workflows in health facilities, warehouses, and community settings.
• Identify inefficiencies, duplication, or fragmentation in current processes and recommend improvements through digital transformation.
• Lead consultative processes with MOH, RHBs, facility staff, and partners to gather business and system requirements.
• Translate user needs into process models, wireframes, user stories, and detailed system specifications for developers and solution architects.
• Collaborate with implementation teams during system design, testing, and rollout to ensure alignment between workflows and digital tools.
• Facilitate workshops and validation sessions to ensure stakeholder buy-in for reengineered workflows and system functionalities.
• Support documentation of standard operating procedures (SOPs), technical requirements, and user manuals related to system use.
• Contribute to change management strategies, helping institutions and users adapt to new workflows and digital tools.

Required Qualifications:

• Bachelor’s or Master’s degree in Public Health, Health Informatics, Business Process Management, or related field.
• Minimum 4 years of experience in digital health system design, process analysis, or workflow optimization.
• Proven skills in process mapping tools (e.g., Visio, Lucidchart) and requirement documentation.
• Strong facilitation, communication, and report-writing skills.
• Experience working with government and donor-funded health programs in Ethiopia preferred.

Equity, Diversity & Inclusion -

• Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.    

How To Apply

Should you require any adjustments or accommodation to be made due to a disability, or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.