Branch Operation Supervisor Full Time NEW

The Branch Operation Supervisor at Hijra Bank S.C. plays a crucial role in ensuring the smooth operation of banking services within the branch. This full-time position requires a mid-level professional with 3-5 years of experience to oversee daily operations, enhance customer service, and ensure compliance with banking regulations. The supervisor will manage a team, implement effective action plans, and contribute to the overall efficiency of the branch. This role is based in an office environment in Addis Ababa.

Key Responsibilities:

• Oversee daily branch operations to ensure compliance with banking policies and procedures.
• Manage and mentor branch staff to enhance performance and customer service.
• Develop and implement action plans to improve branch efficiency and service delivery.
• Coordinate with other departments to resolve operational issues and enhance service quality.
• Monitor and analyze branch performance metrics to identify areas for improvement.
• Ensure accurate and timely processing of transactions and account management.
• Facilitate training and development programs for branch employees.
• Maintain strong relationships with customers to enhance service satisfaction and loyalty.
• Prepare reports on branch performance and recommend improvements to senior management.
• Assist in the recruitment and onboarding of new staff members.

Required Skills:

• Demonstrate effective action planning to meet branch operational goals.
• Utilize accounting principles to ensure accurate financial reporting and compliance.
• Manage customer accounts efficiently to enhance satisfaction and retention.
• Analyze financial data to identify trends and inform decision-making.
• Implement operational strategies to improve branch performance metrics.
• Facilitate team collaboration to achieve common objectives.
• Ensure adherence to regulatory requirements within branch operations.
• Communicate effectively with staff and customers to foster a positive environment.
• Develop training programs that enhance employee skills and knowledge.
• Resolve conflicts and operational challenges in a timely manner.

Desired Skills:

• Proficiency in financial software and banking systems.
• Strong leadership abilities to motivate and guide a diverse team.
• Effective time management skills to balance multiple priorities.
• Ability to adapt to changing environments and implement new processes.
• Excellent problem-solving skills to address operational issues proactively.