Branch Manager Grade I/ Relief Full Time

Job Summary:

• The Branch Manager will plan, organize, lead, and control the banking activities of branch office. S/he will ensure that all staff adhere to operating procedure rules and code of practices of the bank and regulatory directives and country law. S/he will also coordinate the sales/business development efforts of the branch. Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer
• The Branch Manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan, activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Technical Competencies required for the role:

• Strong leadership and skills to foster teamwork; Develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
• Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
• Strong business acumen.
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
• Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Strategic thinking and problem solving- skills.
• Strong persuasion and negotiation skills.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
• Effective stakeholder management