Alternate Channel Engineer- Online

Alternate Channel Engineer- Online

Vacancy Details

Vacancy Number: DB_EX/HO/030/25
Vacancy Posting End Date: 02/28/2025

Job Summary

• The Alternate Channels Engineer is responsible for installation, configurations and make available and ready the internet/mobile banking applications for customer over an established network and infrastructure. He/she recommends, designs, implements, and test solutions for the Bank’s digital channel products including online Banking.
• In addition he/she is responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. The engineer collaborates with other software engineers on interfacing different channels with other third party systems (CBS, ERP, etc.)

Academic and Professional Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

Experience

• At least Six (6) years’ experience in system engineering.

Technical Competencies

• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
• Hands-on knowledge of configuration management tools.
• Experience in VMware virtualization design, build and administration.
• Experience with SQL administration and SQL toolsets.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.