After-Sale Platform Expert (Full-stack developer) Full Time

sequa gGmbH is a globally operating non-profit development organisation. Since 1991, sequa has carried out programs and projects of international cooperation in close collaboration with the German private sector. sequa offers know-how and long-term experience in capacity development for chambers and associations (BMOs), vocational education and training, private sector development and trade promotion. The organisation is based in Bonn, Germany. sequa employs more than 100 persons (2023) and reported a turnover of EUR 60 Mio in 2023.

We are offering a project-based assignment as

The Project

Within the Special Initiative “Decent Work for a Just Transition” of the German Federal Ministry on Economic Cooperation and Development (BMZ), implemented among others by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, sequa implements the project “SME Support Scheme targeting growth-orientated SMEs” in Ethiopia. sequa aims to facilitate business growth and job creation of Ethiopian small and medium enterprises (SMEs) by increasing their competitiveness and productivity so that their products and services will satisfy the demand on local and international markets. A specific focus will be provided on women-owned SMEs, job creation, and employability training for women.

Benefiting companies receive flexible and demand-oriented funding (management consulting, technical training, financial competence/business plan development, qualification, applied research activities, etc.). A particular focus will be on advisory services to improve access to finance. The grant scheme is expected to contribute to SMEs’ change management and business growth.

This assignment aims to support BeSingularity in improving and adding functionalities to its digital after-sale platform. BeSingularity, a sales and distribution company, is set to make a significant impact by training junior salespeople, connecting them with potential employers, and providing gig work.

Your Tasks / Responsibilities & Deliverables

• Assess the status of the current platform to identify strengths, weaknesses, and areas for improvement and develop the necessary workflows with the SME that will support the integration of the new system. This will include understanding user needs, data requirements, and operational processes.
• Design and develop a robust after-sales tracking system application that seamlessly integrates with the existing platform. This application should specifically focus on tracking placed sales staff and monitoring training participants.
• Incorporate features that facilitate real-time data access, user notifications, and reporting capabilities, enhancing the overall user experience for the placed sales personnel, trainees and management.
• Evaluate the current application’s content and user interface design to identify opportunities for enhancements. Focus on improving usability, accessibility, and visual appeal.
• Implement design upgrades that align with modern standards and user expectations, ensuring the application remains intuitive and engaging.
• Create comprehensive guidelines that outline best practices for using the new after-sales tracking system and maintaining the upgraded application.
• Conduct training sessions for SME’s IT personnel to equip them with the necessary skills to support, troubleshoot, and maintain the system post-deployment. This training will focus on technical aspects, user support strategies, and ongoing system management.

Location:     Addis Ababa

Assignment Period:    December 2024 -February 2025

Working time scope:    20 days within the assignment period, and expandable depending on personal qualifications and needs of the assignment

Project:    SME Support Scheme in the GIZ-Special Initiative “Decent Work for a Just Transition”

Job Code:    ETH-1013-After Sale Platform Expert