American Citizen Services (ACS) Assistant Full Time NEW

Job Description

The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response.

Performs administrative duties and supports other consular section units as required.

Qualifications and Evaluations

Requirements:

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (4 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

• Completion of two years of college or university studies is required.
• Please address this factor in your ERA application under Education.

Evaluations:

• You will be evaluated against the qualifications and requirements in this vacancy announcement.
  You may be asked to complete a pre-employment language or skills test.
  You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

• Minimum two years of administrative work, case management, or customer service work experience.
• Please address this factor in your ERA application under Major Duties and Responsibilities.

Language:

• Fluent in speaking/reading/writing English is required.  Fluent in speaking/reading/writing Amharic is required. (These may be tested)

Please address this language requirement in your ERA application. 

 Job Knowledge:

• Knowledge of local cultural, social, and legal environment.
• Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills and Abilities:

Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required. Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts. Must be able to work professionally and productively with contacts and customers from all backgrounds. (These may be tested)

Please address this factor in your ERA application under Major Duties and Responsibilities.

Benefits and Other Info

• Benefits:Agency Benefits:
• The U.S. Mission offers a competitive compensation and benefits package for local employees.
• For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: 

A hiring preference is extended to eligible and qualified applicants in the order listed below.  It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.

HIRING PREFERENCE ORDER

1. 1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

1. 1. AEFM / USEFM

1. 1. Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **

* IMPORTANT:  US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only:

• • Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.

• • Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

The following apply to Locally Employed (LE) staff only:

• • Current employees serving a probationary period are not eligible.

• • Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

How to Apply

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here.

https://erajobs.state.gov/dos-era/vacancy/viewVacancyDetail.hms?_ref=bjrxq1zbpt0&returnToSearch=true&jnum=72018&orgId=79

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.