Accountability to the Affected People (AAP) Coordinator Full Time NEW

The Opportunity

The position holder will be responsible for AAP mechanisms (including those built to hold account, take account, and give account, covering both proactive and reactive channels) are well coordinated across sectors and partners, with a focus on ensuring that client feedback is regularly collected, analysed, and responded to in a timely manner. Also ensures that reports on AAP and on data collected from AAP efforts are regularly generated and used to inform design and delivery of the project. As needed, the AAP Officer will also conduct feedback sessions, FGDs, and surveys to solicit for client’s feedback.

The Individual

Qualifications/ experience essential:

• MA/MSC or BA/BSC Degree in social work, social science or related field of study
• Minimum of 5 years of experience in humanitarian aid, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.

Qualifications and experience desirable

• Extensive expertise in delivering accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.

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Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

• Understands and puts into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC), ensuring that concerns are reported and managed in accordance with the appropriate procedures.
• Ensures that the team members under supervision are properly inducted on and understands their role in upholding Plan International’s safeguarding and GEI policies;
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day-to-day work.