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About the Job
Ext/vaca/082/2026
A Senior Customer Service Officer Responsible for driving the overall branch’s performance by overseeing customer service, business development, digital banking, and foreign currency earnings and manages branch-wide operational activities to ensure efficiency and compliance. Develops and implements operational plans and budgets.
Leads branch operations, facilities management, and resource allocation. Monitors performance, identifies risks, and drives operational excellence and leads and develops the district team, ensuring achievement of key performance indicators.
About You
Education
- BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or a related field.
Experience
- 5 years of experience in the banking industry, including 2 years as a Customer Service Officer II or related position.
Requirement Skill
Accounting Principles (GAAP), IFRS and ERP
How To Apply
Interested and qualified applicants shall apply via the following link only
https://forms.gle/SnQMbJgvM2YWdvvw5
Only Shortlisted Candidates will be contacted.
If you need more information, please call us on
+251-11-5-260-795