IT Support Engineer Full Time NEW

An exciting opportunity has arisen at East Africa Bottling Share Company (EABSC), for the position of IT Support Engineer.

At EABSC, we work with the world’s most cherished trademark, invest in world-class technology and manufacturing systems, and employ people who are passionate about delivering excellence every day.

Why Join Us?

At Coca-Cola Beverages Africa, our Employee Value Proposition is built on three pillars:

• Unparalleled Professional Development – We invest in our people through continuous learning, coaching, mentoring, leadership development, and career growth opportunities.
• Market Success-The Beloved Coca-Cola Brand – Join a winning, high-performing organization that continues to lead and grow across Africa’s dynamic beverage market. Take pride in working with one of the world’s most iconic and trusted brands, loved by consumers across generations.
• Passionate and Caring People – Work alongside talented colleagues who support one another, embrace diversity, and are committed to making a positive impact in our communities.

Key Purpose Statement

To provide reliable, efficient, and secure IT support services across the business by troubleshooting technical issues, maintaining IT infrastructure and assets, supporting end-users, and ensuring the availability, performance, and compliance of technology systems that enable business operations and continuous productivity.

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Support users with enterprise applications and productivity tools.
• Monitor and maintain IT infrastructure availability and performance.
• Troubleshoot LAN/WAN, wireless, internet, and network connectivity issues.
• Maintain accurate hardware and software asset inventories.
• Document incidents, resolutions, and system changes.
• Escalate complex issues to relevant support teams and vendors.
• Ensure compliance with IT governance, cybersecurity, and organizational policies.
• Provide end-user training and guidance on IT systems and tools.
• Contribute to continuous improvement initiatives aimed at enhancing IT service delivery.

Skills, Experience & Education

Education

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
• Advantageous Certifications: ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certifications, Equivalent industry-recognized certifications

Experience

• Minimum of 3–4 years of relevant experience in IT Support, Service Desk, Infrastructure Support, or a similar role.

Skills

• Strong troubleshooting skills across hardware, software, and networking environments.
• Sound understanding of LAN/WAN technologies, TCP/IP protocols, and wireless networking.
• Experience supporting desktops, laptops, printers, and peripheral devices.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills.
• Knowledge of cybersecurity, data protection, and IT governance practices.
• Ability to prioritize multiple tasks and work within service level agreements.