About the Job

Ext/Vaca/036/2026

The Customer Service Officer I

Is responsible to make/Check front office customer service support at the branch.
will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries,
handles cash and non-cash transactions and all customer requests at the branch.

About You

Education

Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

Experience Requirement

Competencies Required

Understands the basic mechanisms of general financial products and services.
Good knowledge of the Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions, and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system

Requirement Skill

Communication

Interested and qualified applicants shall apply via the following link only

Only Shortlisted Candidates will be communicated.

if you need more information, please call us on

+251-11-5-260-795

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