Customer Service Officer-II (IFB) Full Time NEW

Job Description

Amhara Bank S.C. is a young and dynamic Bank that has grown rapidly since entering the financial sector with over 5,000 energetic employees, visionary leadership, and more than 319 branches, the Bank is pursuing its vision: “To be among the top 40 commercial banks in Africa by 2040 and to rank among the top 4 commercial banks in Ethiopia by 2030’’.

Essential Function:

Job Position: Customer Service Officer-II (IFB)

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
• Experience: One/1 year of experience in Banking operation as Customer Service Officer, Trainee banker or related position.
• Place of Work: Addis Ababa City IFB Branches, Alif (Chagni IFB), Arefa, Bereka (Harbu IFB), Hara, Mina

How To Apply