Customer Service Officer – II Full Time NEW

Essential Function:

Job Position: Customer Service Officer-II

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required