Digital Data and Device Management Facilitator Full Time NEW

FH Culture

All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values

Position: Digital Data and Device Management Facilitator (Internal/External)

Duty Station: Bahir Dar

Duration of Contract: Contract that ends on September 30, 2026

Salary: As per the salary scale of the organization

Closing date: April 17, 2026

Job Summary

This role involves the regular management of data and devices for RFSA-PReSERVE project, aimed at enhancing information management systems. Reporting directly to the ICT Program Manager and working jointly with Zonal ICT Coordinators and other project partners, the Digital Data and Device Management Facilitator will ensure the verification of data collection and device management across all project activities.

Principal Responsibilities
Key Result #1 – Data Management

1. Oversee the digital data entry process to ensure that RFSA data is encoded into the RFSA MIS tools accurately, efficiently, and in a timely manner, aligning with set standards and deadlines.
2. Regularly check and analyze data anomalies (such as missing fields, duplicates, etc.) to resolve any integration issues in collaboration with the data team and woreda M&E staff.
3. Develop and implement data management techniques that ensure the collection of high-quality data including guaranteeing the adequacy, accuracy, and legitimacy of data to meet both programmatic and donor requirements.
4. Lead implementation of the data management workflow, including executing data cleaning tasks and resolving any data submission errors reported by field teams to maintain the integrity of the collected data.
5. Exercise caution and maintain strict confidentiality when managing the personal data of beneficiaries, adhering to privacy laws, organizational policies, and donor requirements.
6. Communicate regularly with the field team and Zonal ICT Coordinator to monitor progress and address any challenges encountered in data management.
7. Ensure that household information is accurately and regularly captured and updated in the CommCare database in collaboration with a data analysis and visualization coordinator on a regular basis, reflecting the most current data available.
8. Create and oversee the development of approved data collection forms using platforms such as Kobo, ODK, and CommCare, tailoring them to the specific needs of the project.
9. Troubleshoot any data-related issues and provide support for data systems users such as data collectors, M&E staff and others.
10. Perform any other related duties as assigned by supervisors

Key Result #2 – Device Management

1. Manage the inventory of PReSERVE devices, including mobile phones, power banks, solar panels and more, in collaboration with the Zonal ICT Coordinator (alternatively “Maintain an inventory of all mobile devices and related equipment.”).
2. Perform or oversee regular maintenance, updates, and troubleshooting to ensure devices operate efficiently.
3. Collaborate with program team to assess near- and long-term mobile device capacity needs
4. Support and coordinate capacity building and technical support activities associated with device management to ensure assigned project activities are implemented
5. Coordinate the distribution and supervision of data-collection devices to meet data collection needs across all Area Projects.
6. Ensure adherence of device users to device management policies and procedures of FH Ethiopia.
7. Troubleshoot and resolve issues related to mobile devices and data collection applications in collaboration with zonal ICT coordinators.
8. Stay updated on the latest trends and technologies in mobile device management and data collection.
9. Ensure the security of mobile devices and data using MDM and other security measures.

Key Result #3 Capacity Building

1. Assist the Zonal ICT Coordinators in conducting training sessions for the M&E Team and Promoters on utilizing RFSA-PReSERVE MIS data collection tools, including ODK, Commcare, Google Sheets, and Advanced Excel.
2. Collaborate with the Zonal ICT Coordinators to enhance the skills and knowledge of the M&E Team and Promoters in effectively using these tools for data collection and analysis purposes.
3. Train field staff on the proper use of mobile devices for data collection in collaboration with the zonal ICT coordinators.
4. Implement strategies for data and device management to support organizational capacity building.
5. Evaluate and optimize the use of data and technology resources to meet capacity goals.Collaborate with data and program teams to ensure that data and device management practices align with capacity building initiatives.
6. Monitor and report on the effectiveness of data and device management in supporting capacity building efforts.
7. Provide technical support and guidance to staff on data-related issues and device usage through coaching and on-job training/mentoring

Organizational Culture

• Promote the integration of FH’s Culture within the digital ecosystem
• Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
• Provide guidance and support to ensure that digital tools and platforms contribute to the spiritual formation and development of staff, volunteers, and community members.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation, abuse, and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out with honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations of stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

⮚ Be aware of the stereotypes about women’s and men’s capacities, and discuss how they influence staff, in assigning responsibility, and in managing resources at unit and organization levels.

⮚ Be able to describe how gender issues relate to one’s job responsibilities and how gender equity can be promoted through the execution of those responsibilities.

⮚ Be familiar with the local Gender Focal Point(s), and go to her/him to learn more about gender issues, or when there is a gender grievance or harassment issue to resolve

⮚ Within each project and department, discuss FH’s Gender & Diversity and Sexual Harassment and sexual exploitation Policies, so that all staff is conversant with them.

⮚ Refrain from any comments or gestures that indicate prejudicial views of female staff, especially female supervisors.

Safety & Security Responsibility

⮚ Each FHE staff member should adhere to all pertinent policies concerning the safety and security policy of FH. Lapses in safe conduct can jeopardize the health and welfare of all staff.

⮚ Every FHE staff member must learn and understand the security situation where they are located.

⮚ Each FHE staff member should adhere to all pertinent policies concerning safety and security. This includes but is not limited to, personal safety, road safety, etc.

⮚ He/she has a responsibility to become familiar with social, cultural, and other associated features of their duty stations;

⮚ Abstains from inappropriate or offensive behavior that can put FHE in a difficult position, impair operations, and jeopardize the health and welfare of all staff of FHE.

⮚ All FHE staff should promote safe conduct and exercise

Education/Certifications

• BSc degree in Computer Science, Information Technology(IT), Information Management System(MIS) or in any other related field.
• At least 2 years of experience required in areas related to digital data collection tool and system development, database development and management and rollout of digital tools and systems to users.
• Minimum of 2 years of work experience in project support, ideally in the field of digital data collection, device management and digitalization in an INGO sector.
• Preferable 1 years of relevant experience in data management and device management.
• Experience training frontline/field-based staff and conducting training sessions for various groups of system users.
• Experience with Kobo, CommCare, Power BI, GIS or similar data collection, management, and analysis tools.

This JD is subject for Revision

due to the urgent need for the position, applications may be shortlisted on a rolling basis