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Dashen Bank Ethiopia Vacancy 2023: Dashen Bank Share Company (ዳሽን ባንክ አክሲዮን ማህበር) invites qualified and experienced applicants for the various positions. Dashen Bank Ethiopia is invites job seekers for appointment.
Thank you for your interest to join Dashen Bank Customer Service Officer and Customer Service Clerk positions. Please make sure to properly fill out the form so we can reach out to you.
The role will plan, organize, lead, and control business development activities within the branch team in the assigned region. The job holder will be responsible for attracting, deepening and managing financial relationship to meet deposit and loans growth goals, achieve business growth for the Bank in the assigned market segment, promote and sell other products and services of the Bank to enhance value-add relationship with existing customers
The interested applicants can apply before the closing date of application. For more information please read the full article.
Quick Details about Dashen Bank
- Hiring Organization: Dashen Bank Share Company
- Shortly Known as: Dashen Bank
- Founded: 1995
- Organization Type: Private Bank
- Organization Size: 5,001-10,000 employees
- Headquarters: Addis Ababa, Ethiopia
- Official Website: dashenbanksc.com
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The interested applicants can apply before the closing date of application. For more information please read the full article.
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Dashen Bank Ethiopia Job Notifications 2023:The Dashen Bank Share Company (Dashen Bank) wants to recruit employees in the following vacant positions the details of which are mentioned below.
Job Description
- Senior Quality Assurance Officer
- Duty Station: Addis Ababa
- DB/ Vacancy-0023/23
Job Summary
· The Senior Quality Asurance Officer is responsible for designing and owning quality assurance framework including setting service quality standards and monitoring the Bank’s services against agreed targets and standards.
· He/she assess the quality of service delivery in all customer contact points and make recommendations to improve the quality of service; and follows up to ensure remedial measures are taken for opinion and complaints
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in Marketing, Business Administration Management and/or related fields.
- Professional qualification(s) in Marketing or Customer Service is an added advantage.
Experience
- At least five (5) years’ post qualification experience similar role in a bank or service oriented organization.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).