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Job Summary
The job holder is responsible for improving customer satisfaction by handling complaints, analyzing feedback, and supporting initiatives that enhance the customer journey. Key duties include resolving customer issues, managing feedback systems, implementing service standards, and collaborating with internal teams to improve overall service quality and customer loyalty.
Job Requirement
- Qualification: A minimum of BA degree holder from a recognized higher learning institution in Economics, Management, Marketing Management, Business Administration, Accounting and Finance or related field of study with minimum of 4 years related work experience.
COMPETENCY
- Demonstrated integrity
- Communication skill
- Banking Operation Knowledge
- Customer Satisfaction
- Teamwork & Collaboration
QTY: 1
Salary and benefits: As per the bank’s scale.
Place of Work: At Head Office
Terms of Employment: permanent after probationary date.
How to Apply
Applicants requested to attach an application letter with an updated CV, educations certificates supported by student copies, certificate of recent work experience and relevant training certificate in Pdf format by merging in one file name through the link attached. Interested applicants who only fulfill the set requirements are invited to apply via our website https://forms.gle/PH9BisD2ZQkATkfj7 within the set deadline.
- Single Applicant should have to send only one time.
- All documents should be scanned in Pdf or docx formats only and size of the documents should be less than 5 MB.
- The bank has full right to cancel or take any other alternatives in this regard,
- Based on the applicant size, applicant having direct job experience & education will be selected for exam.
- Banking industry experience is Mandatory.
Application dead line: is within 7 (seven) working days from the date of announcement.
For more information, call 0111-26-30-42