Job Summary

Customer Support – ITM is responsible for receiving information, advising and assisting customers in the different features of the Interactive Teller Machine (ITM) such as account opening, cash deposit, FCY cash/cheque deposits and cross selling the Bank’s products. The role involves ensuring the necessary documents are provided and in accordance to the Bank’s policies and procedures. In addition, the role holder is responsible for the readiness of the machine and ensure it is in good condition to accept customer requests.

Academic and Professional Qualifications

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields.

Good understanding of customer care service standards or benchmarks
Knowledge of Banking product and services.
Understands the basic mechanisms of general financial products and services
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Office and good command of the core banking system.
Ability to identify and resolve any technical issues that may arise during the operation of the equipment.

Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.