DB/ Vacancy- 0119/23
The Customer Experience Officer is responsible for monitoring the Bank’s customer service experience against agreed targets and standards to improve the overall customer experience. In addition, the role holder is responsible for assessing the quality of service delivery across all customer touch points and follow-up to ensure corrective actions are taken for comments and complaints.
Academic & Professional Qualification
Required Technical Competency
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
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