Customer Experience Officer Full Time

Job Summary

The role holder will be responsible for enhancing the customer journey by handling inquiries, complaints, and feedback, promoting bank products and services, and collaborating with internal teams to improve service quality and customer satisfaction. Key duties include direct customer interaction, managing service requests, analyzing service metrics, and contributing to the bank’s overall customer-centric strategy.

Job Requirement

• Qualification: A minimum of BA degree holder from a recognized higher learning institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or related field of study with minimum of 3 years related work experience.

COMPETENCY

• Demonstrated integrity
• Communication skill
• Banking Operation Knowledge
• Customer Satisfaction

QTY: 1

Salary and benefits: As per the bank’s scale.

Place of Work: At Head Office

Terms of Employment: permanent after probationary date.

How to Apply

Applicants requested to attach an application letter with an updated CV, educations certificates supported by student copies, certificate of recent work experience and relevant training certificate in Pdf format by merging in one file name through the link attached. Interested applicants who only fulfill the set requirements are invited to apply via our website https://forms.gle/PH9BisD2ZQkATkfj7 within the set deadline.

• Single Applicant should have to send only one time.
• All documents should be scanned in Pdf or docx formats only and size of the documents should be less than 5 MB.
• The bank has full right to cancel or take any other alternatives in this regard,
• Based on the applicant size, applicant having direct job experience & education will be selected for exam.
• Banking industry experience is Mandatory.

Application dead line: is within 7 (seven) working days from the date of announcement.

For more information, call 0111-26-30-42